How to Blacklist/Whitelist an Email Address

How to Blacklist/Whitelist an Email Address

Email Spam is something we all have to deal with on a daily basis. It can be very frustrating and the one question that gets asked over and over again is how do go about preventing email spam?

Steps to blacklist an email address using KonsoleH:

  1. Browse to your domain’s konsoleH and log in using your domain address, eg. pathfindmedia.com (without the https:// or https://) as “Login” (user) and then your FTP password. (This must be obtained from your hosting provider)
  2. Select Mail from the left-hand menu
  3. Select the Blacklist/Whitelist option under Mail
  4. Click on the Blacklist button at the top of the window
  5. Enter the email address (or multiple comma-separated addresses) in the Address field and click Add.
  6. To remove addresses from the Blacklist, tick the checkbox next to the entry and select Delete from the top menu

If you have mail from a certain mailbox always going to your SPAM folder, you will need to whitelist that email address.

Steps to whitelist an email address using KonsoleH:

  1. Browse to your domain’s konsoleH and log in using your domain address, eg. pathfindmedia.com (without the https:// or https://) as “Login” (user) and then your FTP password. (This must be obtained from your hosting provider)
  2. Select Mail from the left-hand menu
  3. Select the Blacklist/Whitelist option under Mail
  4. Click on the Whitelist button at the top of the window
  5. Enter the email address (or multiple comma-separated addresses) in the Address field and click Add.
  6. To remove addresses from the Whitelist, tick the checkbox next to the entry and select Delete from the top menu

To whitelist/blacklist a whole domain, wildcards are used eg. *@example.co.za or @example.co.za will whitelist/blacklist all addresses on the example.co.za domain.

Should there be a scenario where an email address is both whitelisted and blacklisted, whitelisting will take precedence and the email will, therefore, be delivered to your inbox.

There is a quota of 500 email addresses for both whitelisting and blacklisting. Should you exceed 500 addresses, you will first need to delete an email address before adding a new address to the black/whitelisting.


We trust this has been informative and will assist you in your journey to eradicating SPAM from your email inbox!

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